![]() ![]() ![]() Sam Roth Gordon ’25 said he is excited to try the service, adding that he hopes Automatic Laundry fixes previous issues with CSC ServiceWorks. “The burden on students and staff to report services is going to be significantly reduced with this technology,” MacLellan added. He said these features will help provide a “better service experience for the students and the staff on campus.” When the company receives an alert, he explained, they will either address the problem remotely or dispatch a technician to campus. Students can contact the service 24/7 via the company’s email, Laundry Connect, the company’s phone number, 61 or the Automatic Laundry website.Īccording to MacLellan, the machines also connect to the internet, allowing them to remain in ongoing communication with Automatic Laundry. The new system also allows students to report issues directly to Automatic Laundry, rather than to Residential Operations, Henault wrote. Individuals can visit a website and application called Laundry Connect, for example, which allows them to see whether machines are available, she wrote. ![]() “Our team had a lot of fun working with and her team, and facilities staff on campus were fantastic.”Īccording to Henault’s July 14 email, Automatic Laundry offers students several advantages. “Dartmouth College has always been a College on our radar screen, and we’ve always tried to stay in touch to find out when the contract might be expiring and when it might go out to bid,” MacClellan said. MacLellan said Automatic Laundry is “super excited” to work with the College. During the interim period between removal and installation, students on campus had access to a free wash and dry service provided by E&R laundry, Keniston said in a previous interview. MacLellan also explained that Automatic Laundry personnel installed more than 325 washers and dryers in four business days last week. “This was really between Dartmouth and CSC, but we believe that the occurrences of issues where Dartmouth felt that the contract was being breached from a service perspective … allowed them to cancel the contract,” MacLellan said. Automatic Laundry vice president of sales Neil MacLellan said he believes issues with CSC Service Works’s service provision allowed Dartmouth to nullify the agreement. In a previous interview, Vice President of Campus Services Josh Keniston said the College managed to “terminate contract early,” but declined to comment further on the matter. Dean of the College Scott Brown first announced the changes in a campus-wide email on June 22 before the removal of old machines began on June 26.Īccording to past reporting by The Dartmouth, the College’s contract with CSC ServiceWorks was not set to end until 2024. The new laundry system includes both free service for students in residence and a switch from CSC ServiceWorks, Dartmouth’s previous provider, to Automatic Laundry. The machines aim to rectify years of laundry-related complaints, such as that the machines pose a high cost to students at $1.50 per load and fail to dry clothes properly, according to past reporting by The Dartmouth. After a nearly three-week removal and installation process, new laundry machines are now functional on campus, Residential Operations director Cathy Henault announced in an email to students in residence on July 14. ![]()
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